Return Policy

Uronfia promises the significant experience when renting any of our glamorous dresses. Sometimes, however, things do not go as planned. This return policy will explain the steps of returning a rented dress as well as how you may obtain your refund.

1. Conditions for Returning Dresses

You may return a dress if you don’t need it or it does not meet your expectations. This return is honored within 24 hours since the item is received. The dress must also be in its original state - unworn, unaltered, and without any forms of damage with all original tags and packaging intact.

We don't accept returns for rented dresses which were utilized or harmed after getting received.

2. COD (Cash on Delivery) Orders

Since Uronfia only has Cash on Delivery option in Hong Kong, the rent amount has to be paid on delivery day. For returns of dress, simply notify us once within 24 hours of delivery. We would manage a pick-up at the earliest.

3. The refund process

• Once we have received the returned dress and checked it, we will process your refund. Refunds are not made in cash; your refund will instead be transferred to your nominated bank account by bank transfer.
• Following confirmation of the return, you will be asked to enter your bank account details.
• The refund would take 7-10 working days from the date on which we receive the dress considering that it meets all return conditions.

4. Non-Refundable Charges

Shipping charges and return process handling charges are non-refundable.

• If you would like to return the product, please email us at [email protected] within 3 working days from receiving the goods.
• You should inform the order number and the reason for return.
• We will arrange collection at your convenience.

We will let you know once we receive and check the product. Then we will proceed with the refund process.

5. Special Conditions

• Product Returned Worn or Damaged: In case of a product returned worn or damaged, we shall reserve our rights to deny returning it to us. There will be no refund issued.
• Return Requests Past the Time Frame: Returns requested beyond the return time frame shall not be entertained.

7. Contact Information

For questions or other clarifications about this return policy, please write to us at [email protected].